Privacy Policy

Last Updated: January 1, 2026
Domain: www.pithibi.com

— Introduction

Welcome to Pithibi. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information. This policy applies to our website www.pithibi.com and related mobile/web services.
In short: We only collect necessary information, keep it secure, and never sell it without your consent.

— Information We Collect

We may collect the following information from you:

• • • Account Information: Name, phone number, email, delivery address.
    • Order Information: Product, quantity, price, order ID, delivery status.
    • Payment Information: Cash on Delivery (COD) and mobile banking (e.g., bKash, Nagad, Rocket) transaction references/confirmations. (We do not store card/bank details; if a third-party payment gateway is used, their policies apply.)
    • Technical Information: IP address, browser type, device info, referrer URL, visited pages, cookies, and pixel data.
    • Communication: Messages to support, reviews/feedback, survey responses.

— How We Use Information

• • • Order Processing & Delivery: To confirm and deliver orders in Rajshahi and other areas of Bangladesh.
    • Customer Support: To answer queries, manage returns/refunds (3-day return policy).
    • Account & Security: Login/verification, fraud detection.
    • Personalization: Product suggestions based on browsing/purchase behavior.
    • Marketing & Promotion: With your consent, send offers, deals, and updates via email/SMS/push notifications.
    • Analytics: Improve website performance and user experience.

— Cookies & Tracking

We use cookies, pixels, and similar technologies:

• • • Essential Cookies: Required for login, cart, and checkout.
    • Analytics Cookies: To understand traffic and user behavior (e.g., Google Analytics or similar).
    • Marketing Cookies: For remarketing/retargeting ads (requires your consent).
      You can control/disable cookies from browser settings, but some site features may not work properly.

— Third-Party Sharing

We do not sell your information. However, it may be shared in limited cases:

• • • Delivery Partners: Name/address/phone for package delivery.
    • Payment Services: Necessary data for mobile banking/payment confirmation.
    • Analytics/Marketing Tools: To improve web/app performance and promotions.
    • Legal Obligations: In response to valid requests from law enforcement.

— Data Protection

We safeguard your information using industry-standard security measures (encryption, access control, logging, regular reviews). However, no online platform can guarantee 100% security—if any incident occurs, we will act promptly.

— Data Retention

• • • Order/Tax Records: Retained for legal or accounting purposes for a reasonable period.
    • Account Information: Stored as long as your account is active or until you request deletion.
    • Marketing Subscriptions: Immediately stopped once you unsubscribe.

— Your Rights

You may:

• • • Access: View your personal information.
    • Correction: Fix inaccurate information.
    • Deletion: Request removal of information where applicable.
    • Objection/Restriction: Stop or limit marketing or specific processing.
    • Data Portability: Export your information where applicable.
      To make a request, contact info@pithibi.com or use the “Contact” page on our site.

— Children’s Privacy

Our services are for a general audience. We do not knowingly collect information from users under 18. If collected mistakenly, notify us—we will delete it.

— International Transfers

Your information may be hosted/processed in Bangladesh and, where applicable, outside Bangladesh. We maintain appropriate security measures.

— Policy Changes

We may update this Privacy Policy from time to time. Updates will be reflected in the “Last Updated” date and published on the site. For significant changes, we will attempt to notify you.

— Contact Information

• • • Company Name: Pithibi Limited
    • Domain: www.pithibi.com
    • Email: pithibibd@gmail.com or info@pithibi.com
    • Phone: 01516091406
    • Contact: Contact Us
    • Address: Choto Bongram Pashchimpara, Chandrima Thana, Sopura-6203, Rajshahi, Bangladesh